Support

At SapphireBet Casino, getting help is straightforward and dependable. Whether you have a question about account verification, a deposit using Bitcoin or Visa, or a payout in USD or EUR, our support team is ready to assist. We focus on clear, practical solutions so you spend less time waiting and more time playing with confidence.

Instant support via live chat

Live chat is the fastest way to connect. Expect an initial reply within seconds and a full resolution for most routine issues within 5–15 minutes. Our agents are trained to handle account queries, transaction checks for Bitcoin, Ethereum, or card payments, and bonus clarifications on offers such as the welcome package (up to €1500 + 150 Free Spins). If your issue requires escalation, the agent will open a support ticket and keep you updated until it’s resolved.

Email for detailed cases and records

For issues that need documentation—identity checks, longer investigations, or complex payment tracing—email support@sapphirebet.com is ideal. Typical response time is within 24 hours; more detailed investigations may take up to 48 hours. When you email, include transaction IDs, screenshots, and any relevant details to speed up the review.

Phone and callback options for urgent matters

If you prefer to speak by voice, request a callback through live chat or email and a specialist will arrange a phone session. Callbacks are prioritized for urgent account or payment problems and are typically scheduled within the hour during high-demand periods. This option is designed to give you direct, real-time help without hunting for a public number.

Help Center and FAQs for fast self-service

Before contacting support, check the Help Center for concise guides on deposits, withdrawals, bonus terms, and responsible play. Our FAQs cover common topics—how to claim bonuses with codes, non-sticky bonus rules, and how the “bonus for a series of losing bets” is applied—so you can resolve many questions instantly. If you don’t find the answer, our chat team will jump in to assist.

Knowledgeable agents who own the problem

Every member of the support team is trained on account management, payment systems (including crypto wallets like BCH, DOGE, LTC, USDT), and gameplay issues across our software partners. We take ownership: you’ll get clear timelines, progress updates, and confirmation when your issue is closed. Our focus is to get things sorted quickly and fairly, whether it’s a payout, a promotional claim, or a technical hiccup.

Friendly, human help—available around the clock

Support coverage is designed to be available 24/7 so you can reach us whenever you need assistance. We combine fast responses with careful follow-through, so you can feel confident contacting us at any hour. If you’d like a deeper look at what we offer, see our full SapphireBet Casino review for more on bonuses and payment choices.